We Ship to any postcode internationally.

All orders are shipped from Australia. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

The prices shown on our website are inclusive of sales tax (where applicable). All AZELA garments are priced in Australian Dollars (AUD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit Card Company, at the time the transaction takes place.

We begin construction of your exclusive garment as soon as we receive your order and your shipment should be with you within 3 days – 28 days depending on your postcode.

We also offer other special services to meet your individual requirements at an extra price. If you are interested in any of our gowns to be constructed for you in our mini-length, we can alter these designs for you. If you require any sizes outside of our standard Australian size chart, we would be very happy to accommodate for your needs. We can alter the length of any side splits, or if it does not compromise the design, we can remove them entirely. For any information regarding special services, email your enquiry to info@azela.com.au or contact 1300 174 435.

TIMEFRAME and DELIVERY

All of our garments are custom made to order and are NOT in stock so you need to leave ample time for your garment to be constructed, processed, shipped and delivered. AZELAcannot take responsibility for garments that are not delivered within 28 days due to reasons beyond our control. AZELA cannot take responsibility for delayed parcels once in the hands of both National and International Customs and Postal Services.

Upon delivery, a signature is required to accept your purchase so it is recommended that you provide an address where someone is available during business hours. If there is no one available to sign for your purchase, a notification card will be placed in your letter box informing you of the Post outlet where the parcel has been transferred for collection. Please note that there is a maximum hold time for your parcel, after which it will be redelivered back to AZELA. We will then contact you for redelivery at an additional fee which will be absorbed by the customer.

COLOUR VARIATIONS

Your monitor and colour correction utilities may change the colours. Different brands of computers, lighting in the room and other variables can also make your eyes perceive different colour information. Different fabrics dyed by the same colour may display a different appearance. If you would like us to send you a fabric sample please let us know.

REFUNDS AND RETURNS

Because AZELA are made to order and created exclusively for each unique customer, we are not obliged to accept returns unless they are faulty. We want your AZELA garment to be perfect, so if you are not entirely satisfied with your purchase or you think it is faulty, we will create a replacement garment for you. Please let us know in writing as soon as possible at info@azela.com.au stating your order number (you will find this on your invoice) and what is unsatisfactory with your order.

Once we have verified the problem we will supply you with a returns number. To return an item, simply send it back in its original condition with all tickets and labels attached, together with your invoice and returns number within our 7 day approval period. It is vital to obtain a Certificate of Posting from your Postal Service, this is your proof should any returned parcel go astray.

AVAILABILITY OF GOODS

From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.

DESCRIPTION OF GOODS

Where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).

Should you have any further enquiries, please email info@azela.com.au.

PRIVACY

Personal Information, which you provide to us during the Order process including contact details, will be kept, used and disclosed by us in accordance with AZELA’s Privacy Policy for the purpose of processing and delivering your Order.

We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.

Unless otherwise indicated in your account settings or at the time you place your Order, AZELA may send you marketing information.

RISK & LIABILITY

AZELA excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

You represent and warrant to AZELA that AZELA will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.